Quality assurance
Your event's 'Success Guaranteed'
Now in its fourth year, Prestige Experience’s conference product 'Success Guaranteed' delivers consistently high standards within our portfolio of 50 conference and meeting venues. Based on extensive research, we promise to deliver the highest service and quality standards to every conference event at our venues. Our programme of training and best practice directly responds to our customers needs and acts as a quality 'charter mark' on customer service, operating standards and food quality.
Sales and Marketing Director, Alastair Scott, says "The endorsement that ‘Success Guaranteed’ provides is primarily about an attitude of mind demonstrated by all of us here at Prestige. This is underpinned by high operational standards and great food. We believe that fresh food inspires fresh and innovative thinking and that good food from local suppliers is a crucial part of the customer experience. The menus we serve offer a balance of textures, flavours and colours through the finest quality seasonal produce. When this superb food offering comes together with great customer service in such a stunning venue, it is a powerful mix offering the unique conference experience."
From the efficiency of the booking process, to the quality of car parking and cloakroom facilities, welcome procedures, staff presentation and attentiveness, food, beverages and the overall ambience; Sodexo Prestige invites the organisers of every event held at its venues to comment on all aspects of the hospitality service they have received.
Perfectly demonstrating ‘Success Guaranteed’ in action, in 2010 Sodexo Prestige customers rated Mansfield Civic Centre’s Lindhurst Rooms the company’s number one hospitality venue in the UK and Ireland according to annual results from the ‘Success Guaranteed” feedback system.
With an outstanding score of 93%, the Lindhurst Room’s General Manager, Darrell Farnsworth, had this to say about the conference product “Customers are the most important part of the hospitality business. It’s vital that they leave any event feeling completely satisfied with the service they’ve received and it’s up to us to make this happen. ‘Success Guaranteed’ provides us with an infrastructure in which my team can excel in customer service. From staff training, to strawberry cordial, every aspect of an event is covered, leaving no margin for error”
Conference venue of the month